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Frequently Ask Question

Questions

  1. Wait for 1-5 minutes to receive the verification code.
  2. If 5 minutes have passed and you haven’t received any verification code. Click ‘Resend’ button to get another verification code.
  3. If you still haven’t received any verification code, please contact our support @ https://support.atmoso2.network.
  1. If not received in your Inbox, check your Spam folder.
  2. If 5 minutes have passed and you haven’t received any verification code. Click ‘Resend’ button to get another verification code.
  3. If you still haven’t received any verification code, please contact our support @ https://support.atmoso2.network
  1. Make sure that you have settled your payment. Enter the Transaction ID/TXID or proof of payment on your created request then click Verify Transaction ID.
  2. Wait for the admin to verify your transaction and activate your account.
  3. If within 24 hours and your account has not been activated yet, contact our support @ https://support.atmoso2.network

In case you forgot your password and you no longer have access to your registered email address, kindly contact our support @ https://support.atmoso2.network for your concern.

As far as our policy is concern, we do not allow changing of email address. If you have concern regarding your email, please contact our support @ https://support.atmoso2.network.

  1. Check the file type. Make sure the file type is supported. Our supported file types are: JPEG, PNG and PDF.
  2. Check the file size. We can accept a file with maximum file size of 10 MB
  3. If the problem persists, kindly contact our support @ https://support.atmoso2.network
  1. Our Refund Policy is available within 14 days from the date of your BTC transfer to our BTC Address.
  2. Contact us by visiting support.atmoso2.network then provide your BTC Address and we will process the refund.
  1. Login.
  2. Go to your Home -> Dashboard
  3. Send the link of your Referral Link to the person you want to invite.
  1. Login your account using your Email/Mobile Number/Referral ID.
  2. Type your password.
  3. Read and understand the Compliance, I Agree then click Next.
  4. Choose a package.
  5. Read and understand the Terms and Conditions and Legal Disclaimer, tick I Agree then click Next.
  6. Select Bitcoin as your payment method then click Next.
  7. Your payment details will appear on the screen, click Next.
  8. For first request, a verification code will be sent to your email address.
  9. Enter the verification code to verify your transaction then click Confirm.
  10. Once you settle the BTC transfer to Atmos BTC address, enter your transaction ID or TXID then click Verify Transaction ID.
  11. Once your entered a valid transaction ID/TXID, you will be redirected to your created request. Your created request contains below details:
    • Status of your request
    • Payment Information
    • Breakdown of your request fee.
    • Conversation Panel
  12. Your BTC transfer will be verified by the admin. If verification has been made your selected package will be activated.
  1. Login your account using your Email/Mobile Number/Referral ID.
  2. Type your password.
  3. Click Upgrade Now button on the bottom right of your dashboard.
  4. You will be redirected to the upgrade page.
  5. Choose a package.
  6. Read and understand the Terms and Conditions and Legal Disclaimer, tick I Agree then click Next.
  7. Select Bitcoin as your payment method then click Next.
  8. Your payment details will appear on the screen, click Next.
  9. For first request, a verification code will be sent to your email address.
  10. Enter the verification code to verify your transaction then click Confirm.
  11. Once you settle the BTC transfer to Atmos BTC address, enter your transaction ID or TXID then click Verify Transaction ID.
  12. Once your entered a valid transaction ID/TXID, you will be redirected to your created request. Your created request contains below details:
    • Status of your request
    • Payment Information
    • Breakdown of your request fee.
    • Conversation Panel
  13. Your BTC transfer will be verified by the admin. If verification has been made your selected package will be activated.
  1. Copy your address after the transfer in your wallet
  2. Go to https://live.blockcypher.com/
  3. Choose “BTC” in the blue Dropdown menu, paste your address you send from and click “Search”
  4. You will get to a new page and instantly see your transaction ID:
  5. You can click on it to see further details:
  6. Copy your transaction ID and go back to our website.
  7. Paste your transaction ID into the created Request ID and Click Verify Transaction ID.
  1. Go to https://www.blockchain.com/explorer
  2. Search your BTC address in the search bar then look for the address you sent the BTC
  3. Copy the transaction ID (highlighted below in red box)
  4. Paste your transaction ID into the created Request ID and Click Verify Transaction ID.
  1. Click on Accounts tab
  2. Click on the wallet you sent the transaction from (BTC, LTC, ETH)
  3. Click on the transaction in question.
  4. You'll get a pop-up, click on View Transaction:
  5. Then copy the transaction ID string and send it to us:
  6. Paste your transaction ID into the created Request ID and Click Verify Transaction ID.
  1. Open your Coins.ph Bitcoin wallet screen
  2. Go to your transaction history
  3. When you click on a transaction, a pop-up similar to the one below. You can see the status of your transaction by clicking on the small arrow being pointed:
  4. You will be redirected to blockchain and copy the transaction ID (highlighted below in red box)
  5. Paste your transaction ID into the created Request ID and Click Verify Transaction ID.

Xapo does not display the transaction hash ID within the details of each transaction in your Xapo account. However you can find your transaction ID by using Blockchain. Follow the steps for more detailed instruction:

  1. Go to https://www.blockchain.com/explorer
  2. Search your BTC address in the search bar then look for the address you sent the BTC
  3. Copy the transaction ID (highlighted below in red box)
  4. Paste your transaction ID into the created Request ID and Click Verify Transaction ID.

For the time being, transaction IDs are not displayed within CoinJar itself and must be obtained by searching for the transaction on a blockchain explorer. Follow the steps below for more detailed instruction:

  1. Go to https://www.blockchain.com/explorer
  2. Search your BTC address in the search bar then look for the address you sent the BTC
  3. Copy the transaction ID (highlighted below in red box)
  4. Paste your transaction ID into the created Request ID and Click Verify Transaction ID.

You can use a Blockchain Explorer to check for yourself if a transaction actually took place. If you can see it there and it has already been confirmed by the network it was successful. If the transaction was confirmed at least once, it was successful and is irreversible.

In a Blockchain Explorer, you can search for the transaction ID (hash), which is an identifier for a particular transaction. This should be found in the wallet where you sent it from. To check a transaction, you can also search for a particular wallet address in a blockchain explorer, in this case, your Bitpanda deposit address. Then all transactions to and from this address will be displayed. Follow the steps for more detailed instruction:

  1. Go to https://www.blockchain.com/explorer
  2. Search your BTC address in the search bar then look for the address you sent the BTC
  3. Copy the transaction ID (highlighted below in red box)
  4. Paste your transaction ID into the created Request ID and Click Verify Transaction ID.

Bitcoin Transaction ID: usually located in your bitcoin wallet transaction history. It is a set of 64 hexadecimal characters (0-9 & a-f). For instance: 9f94d278a92b10e9abac033ff5f327a852c803da63bd2b9440bf6440e8bc1428

You can also check your transaction ID and other payment details on any blockchain explorer (like BitPay's block explorer Insight). Look up your transaction using the sending or receiving bitcoin addresses, which can all be found in your bitcoin wallet that sent the payment.

Paste your transaction ID into the created Request ID and Click Verify Transaction ID.